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  1. FAQs

FAQs

How are Neighbourhood Houses funded?

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The State Government's Department of Families, Fairness and Housing provides core funding to more than 95 per cent of Victoria’s Neighbourhood Houses through the Neighbourhood House Coordination Program.

Other sources of income may include the Department of Education and Training, Local Government, Federal Government, grants, and funds generated by Neighbourhood Houses themselves (e.g. room hire fees).

Published: 15th May, 2020

Updated: 7th June, 2022

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First Nations Community Education Liaison - Kathryn Coff

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Kathryn is responsible for facilitating greater engagement between NHVic and Aboriginal-led neighbourhood houses, and for creating greater understanding across the sector on First Nations worldview, and how neighbourhood houses can make their operations more culturally inclusive.

Published: 14th May, 2020

Updated: 23rd May, 2023

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Communications Specialist - Brittany Prentice

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Brittany is responsible for NHVic's strategic communications and marketing, including the development and implementation of marketing campaigns, maintenance of our social media channels and website, member communications, and event management.

Published: 13th May, 2020

Updated: 23rd May, 2023

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Communications Support Specialist - Jenny Woang

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Jenny supports the Communications Specialist and assists with the development and implementation of marketing strategies and creating communication materials for NHVic’s various programs and partnerships.  

Published: 12th May, 2020

Updated: 23rd May, 2023

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Do Neighbourhood Houses have paid staff or is it all volunteer based?

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At the very least, each Neighbourhood House employs a Manager/Coordinator who is responsible for the day-to-day operations of the house. Depending on the size of the organisation, the paid workforce of a single Neighbourhood House could vary from one to dozens!

The Neighbourhood House sector employs over 5,000 people across the state.

Volunteers play a massive role however. Without them, many services and activities simply wouldn't occur.

Published: 12th May, 2020

Updated: 7th June, 2022

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Finance Officer - Lola Kroger

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Lola is responsible for finance-related administrative functions and providing support to the Chief Operating Officer.

Published: 11th May, 2020

Updated: 2nd February, 2023

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Finance Officer - Misa Le Vo

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Misa is responsible for finance-related administrative functions and providing support to the Chief Operating Officer.

Published: 10th May, 2020

Updated: 17th August, 2021

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Financial Inclusion Associate - Lee Kerr

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Lee is responsible for creating awareness through Neighbourhood Houses and assisting low-income community members in accessing Good Shepherd's No Interest Loans, and other financial relief programs.

Published: 10th May, 2020

Updated: 6th July, 2022

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Area Support Manager - Christine Zubrinich

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Christine provides tailored support to the network of Neighbourhood Houses located in the Wimmera West Grampians.

Published: 9th May, 2020

Updated: 23rd May, 2023

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Area Support Manager - Jane Grimwood

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Jane is responsible for enhancing neighbourhood house's connection, resilience and advocacy in the Central Highlands region of Victoria, through engagement with, and support of, CHANH network organisations. 

Published: 8th May, 2020

Updated: 23rd May, 2023

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How are Neighbourhood Houses governed?

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The vast majority (86%) of Neighbourhood Houses are incorporated associations with a committee/board of governance.

Otherwise:

  • 7% are council managed
  • 5% are auspiced by another organisation
  • 2% are cooperatives or companies limited by guarantee

Published: 8th May, 2020

Updated: 7th June, 2022

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Locum Manager - Izolde Bensch

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Izolde supports Neighbourhood Houses with general management, organisational capacity building, optimisation, strategic planning facilitation, organisational health checks, governance support and marketing strategy workshops.

Published: 7th May, 2020

Updated: 25th May, 2023

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Locum Manager - Mary Francis

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Mary supports Neighbourhood Houses during periods when they are without a Manager, to ensure strategic and operational continuation of service.

Published: 7th May, 2020

Updated: 25th May, 2023

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Social isolation and loneliness - a neighbourhood house perspective

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Year released: 2020

Summary: This report focuses on the human, social and economic costs of loneliness and social isolation, the risk factors and barriers to connection, and the impact neighborhood houses have on participants sense of belonging and connection.

Published: 7th May, 2020

Updated: 28th September, 2020

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Digital literacy in neighbourhood houses

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Year released: 2019

Summary: The aim of this research, funded by Australia Post, was to gain a deeper understanding of the types of digital literacy offered in neighbourhood houses in Victoria, South Australia and Tasmania. It includes data relating to timing, costs, funding, target groups, barriers and more.

Download - full report:

Download - Victorian snapshot:

Published: 5th May, 2020

Updated: 28th September, 2020

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Does the Neighbourhood Houses Victoria have authority over individual Neighbourhood Houses?

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The quick and simple answer is no. As a peak body, it is our job to support and promote best practice, provide informed advice and advocate on behalf of the sector, however each Neighbourhood House is its own separate entity with its own autonomy.

Published: 5th May, 2020

Updated: 7th June, 2022

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The inclusion of people with disability in volunteering

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Year released: 2019

Summary: This literature review was conducted as part of the Victoria Alive project, and is intended to provide an overview of the current state of volunteering for people with disability primarily from an organisational point of view but also taking into account the experiences of people with disability.

Published: 4th May, 2020

Updated: 28th September, 2020

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Adult Community Education

Our advocacy throughout 2018 and 2019 resulted in a Ministerial Summit and Ministerial Statement, strengthening the future of adult community education in Victoria

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Neighbourhood houses account for two-thirds of all Learn Local providers and 49 are Registered Training Organisations (RTOs). They receive funding by the State Government to deliver subsidised training for Victoria’s most vulnerable learners to set them on the path to further education and employment opportunities.

Our advocacy in this space is incredibly important to ensure the ongoing viability for current providers, as well as making it easier for more neighbourhood houses to provide this vital community service. 

In 2018 we partnered other peak bodies ACEVic, Adult Learning Australia and Community Colleges Australia to develop a sector statement which addressed our concerns regarding the current and future state of the Adult Community Education (ACE) sector. We were very concerned at the number of closures of RTOs and a signficant drop in the number of Learn Local organisations providing pre-accredited training. Read the statement.

The statement was submitted to the Minister of Training and Skills Gayle Tierney MP. As a result, the Minister announced her intention to host an ACE Ministerial Summitt. 

On Wednesday 7 August 2019, our CEO Nicole Battle presented at the ACE Ministerial Summit. The summit was opened by the Minister of Training and Skills Gayle Tierney and brought together government and policy makers, industry peaks and providers, to discuss the issues impacting community education in Victoria.

We put forward a series of recommendations, developed in partnership with ACEVic, Adult Learning Australia and Community Colleges Australia, and informed by a consultation process across the Learn Local sector (with responses from 143 providers, representing an impressive response rate of 79 percent). Read the recommendations.

Leading up to the summit, Nicole went on her own community education roadshow to get a first hand, on-the-ground perspective of the issues impacting providers. Some of these visits were shared to social media:

In November 2019, Minister Tierney launched a Ministerial Statement - the first of its kind in 15 years, outlining her priorities to elevate adult community education in Victoria. 

Published: 4th May, 2020

Updated: 20th April, 2022

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Where are all the men?

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Year released: 2019

Summary: The report looks at men's participation within Neighbourhood Houses in Victoria. The aim of the research is to explore and understand how men currently engage with Neighbourhood Houses, identify potential barriers to participation, and to seek the views from neighbourhood house managers and staff on how to encourage men’s involvement in the sector. It was conducted by two Melbourne University students, Erin Tidswell and Yongyi Lin, on behalf of Sussex Neighbourhood House and in collaboration with Neighbourhood Houses Victoria.

Published: 3rd May, 2020

Updated: 7th June, 2022

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Local government support for Neighbourhood Houses in Victoria

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Year released: 2016

Summary: The report looks into the scope and significant variations in the nature of the support and collaboration between local government and the Neighbourhood House sectors. 

Published: 2nd May, 2020

Updated: 7th June, 2022

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Community careers counselling

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Year released: 2015

Summary: What are the enablers of effective career guidance and learning choice for people with a disability? Which enablers are the most effective for educators? This report examines challenges and enablers and provides practical guidance for practitioners. This Adult and Community Further Education (ACFE) funded research was conducted as partnership between Neighbourhood Houses Victoria and the ACE DisAbility Network.  

Download - full report

Download - guidelines for adult educators

Published: 1st May, 2020

Updated: 28th September, 2020

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How do I raise a concern or make a complaint?

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  • Members of the public who have a complaint about a Neighbourhood House should use the organisation’s complaint process. Each Neighbourhood House is required to have one of these which may be an online or a paper based form.
  • Members of the organisation who have a complaint about the governance should use the process outlined in the organisation’s constitution.
  • Employees who have a complaint about their manager/committee should use the process outlined in the relevant industrial award or agreement as per their employment contract.

Published: 1st May, 2020

Updated: 7th June, 2022

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Project Manager - Melinda Spiteri

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Melinda is responsible for the Safe Seats, Safe Kids program and other project management and business support functions.

Published: 22nd April, 2020

Updated: 22nd December, 2020

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Victoria's mental health system

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In response to: Royal Commission into Victoria's mental health system

Submitted: July 2019

Summary: As places where people with mental health issues participate equally alongside other community members in a range of activities and capacities over time, Neighbourhood Houses undoubtedly contribute to improved attitudes to people with mental illness.

Published: 22nd April, 2020

Updated: 7th June, 2022

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    Who we are

    As the peak body for the Neighbourhood House sector, we represent a membership of close to 400 community-based organisations across Victoria.

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    Annual Survey Resources

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Level 4 744 Bourke Street
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We appreciate the ongoing support of the Victorian State Government.

 
Neighbourhood Houses Victoria acknowledges the Traditional Owners of the lands across Victoria. We pay our respects to their spirits, ancestors, elders and Aboriginal and Torres Strait Islander community members past, present and emerging.
 
Neighbourhood Houses combat social isolation and loneliness by being accessible, non-threatening and inclusive spaces that welcome people from all walks of life. Everyone is invited, no matter their gender, age, race, sexuality, abilities, culture or religion.



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