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  1. What we do
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Victorian Sick Pay Guarantee

Neighbourhood Houses Victoria and the Victorian Government have partnered to help community members apply for the Victorian Sick Pay Guarantee.

The Sick Pay Guarantee provides up to 38 hours a year of sick and carer's pay to eligible casual and contract workers in certain jobs.

Workers can sign up and claim the Sick Pay Guarantee online, however we understand that many people in our communities either lack access to devices or internet or lack confidence and skills in using technology.

To ensure no one gets left behind, Neighbourhood Houses across the state are ready to help people sign up and access the Sick Pay Guarantee.

Frequently asked questions Find a Neighbourhood House that can help you

What is the Sick Pay Guarantee?

The Sick Pay Guarantee provides eligible casual and contract workers with up to 38 hours a year of sick and carer's pay.

It helps workers when they’re rostered on but they need to take time off because they’re sick or need to take care of a loved one.

Victoria is the first state in Australia to have this program. It is a two-year pilot program, fully funded by the Victorian Government.

You can sign up for free.

Workers must sign up before they can start claiming sick and carer’s pay.

Which jobs are included in the Sick Pay Guarantee?

Jobs currently included are:

  • Hospitality workers
  • Food trades and food preparation assistants
  • Supermarket workers and supermarket supply chain workers
  • Retail and sales assistants
  • Aged care and disability workers 
  • Cleaners and laundry workers
  • Security guards.

See the full list of eligible jobs.

Who is eligible for the Sick Pay Guarantee?

The program is open to casual and contract workers, including independent contractors and sole traders with no employees.

To be eligible, you must meet the following eligibility requirements:

  • Do not have access to paid annual, personal, sick or carer’s leave entitlements in any job.
  • Aged 15 years or older.
  • Physically work in Victoria.
  • Have the right to work in Australia.
  • Work an average of 7.6 hours per week or more in an eligible job.

Can I sign up if I am not an Australian citizen or permanent resident?

Yes. If you meet the eligibility requirements, including having the right to work in Australia, you can sign up.

How do I know if I am eligible?

Our Neighbourhood House Partners can help to check if you are eligible.

You can also do a quick eligibility check online.

How much will I be paid?

Payments are made at the national minimum wage ($21.38 per hour), regardless of whether you claim for a weekday, weekend or public holiday.

Can I claim sick pay on the same day that I sign up?

You must sign up to the Sick Pay Guarantee before you can make a claim.

After your application is approved (which can take up to five business days from when you sign up), you can start making claims.

You can backdate claims up to 60 days, but no earlier than the date you signed up. For example, if you signed up on 15 January 2023, the first date you can claim sick and carer’s pay for is 15 January 2023.

How do I sign up for the Sick Pay Guarantee?

You can sign up by getting in contact with one of our Neighbourhood House Partners.

You can also sign up online at vic.gov.au/sickpayguarantee or on the Service Victoria app.

What do I need for the sign-up process?

When you come to us to sign up for the Sick Pay Guarantee, there are a few things you should bring with you:

  • ID document(s)
  • Proof of work document(s)
  • ABN of your employer (or ABN of your own business if you are self-employed)
  • Address and phone number of your employer (or address and phone number of your own business if you’re self-employed)
  • Bank details of where you want to receive payments.

If you don’t have these items available, please get in contact with one of our Neighbourhood House Partners. We can still help you sign up.  

ID documents

Please bring two* current forms of ID from this list:

  • Medicare card
  • Australian birth certificate 
  • Australian driver licence
  • Current or recently expired Australian passport
  • ImmiCard current or less than 3 years expired
  • Foreign passport with a valid Australian visa with working rights
  • Australian citizenship certificate.

*People aged over 15 and under 18 only need to bring one ID document from the list.

*If you are not an Australian citizen or permanent resident and you only have one form of ID, please bring the one form of ID that you do have. We can still help you sign up.

Proof of work documents

Casual workers – please bring one proof of work document from this list:

  • recent payslip
  • letter of offer
  • current employment contract
  • letter from your employer, or
  • statutory declaration.

Self-employed workers – please bring one proof of work document from this list:

  • invoice issued by you
  • business activity statement (BAS)
  • latest pay as you go (PAYG) summary
  • ASIC or ABR registration confirmation, or
  • statutory declaration.

How do I get help in another language?

There is information in other languages on the Sick Pay Guarantee website.

You can contact one of our Neighbourhood House Partners for help.

You can also call the Translating and Interpreting Service on 131 450 and ask for the Victorian Sick Pay Guarantee hotline.

List of Neighbourhood Houses that can help you

The following Neighbourhood Houses are official Victorian Sick Pay Guarantee Partners. They are ready to help you sign up and access sick and carer’s pay.

They are listed in alphabetical order according to local council area. Click on the organisation name to find their contact details.

Ballarat City

BALLARAT EAST Ballarat East Neighbourhood House
SEBASTOPOL Ballarat Neighbourhood Centre

Banyule City

GREENSBOROUGH

Diamond Valley Learning Centre

IVANHOE

Livingstone Community Centre

ROSANNA

Rosanna Fire Station Community House

WATSONIA

Watsonia Neighbourhood House

Bass Coast Shire

INVERLOCH

Inverloch Community House

WONTHAGGI

Wonthaggi Neighbourhood Centre

Baw Baw Shire

WARRAGUL

Warragul Community House

Bayside City

HIGHETT

Highett Neighbourhood Community House

Boroondara City

KEW

Kew Neighbourhood Learning Centre

SURREY HILLS

Surrey Hills Neighbourhood Centre

Buloke Shire

BIRCHIP

Birchip Neighbourhood House

CHARLTON

Charlton Neighbourhood House

SEA LAKE

Sea Lake Neighbourhood House

Campaspe Shire

KYABRAM Kyabram Community and Learning Centre

Casey City 

BERWICK

Berwick Neighbourhood Centre

Brentwood Park Neighbourhood House

HALLAM

Hallam Community Learning Centre

Darebin City

PRESTON

Bridge Darebin - Preston
RESERVOIR

Reservoir Neighbourhood House

THORNBURY

Span Community House

East Gippsland Shire

BUCHAN

Buchan Neighbourhood House

SWIFTS CREEK

Community Centre Swifts Creek

Gannawarra Shire

KERANG

Kerang and District Community Centre

Glen Eira City

ORMOND

Glen Eira Adult Learning Centre

Golden Plains Shire

MEREDITH

Meredith Community Centre

Greater Bendigo City

HEATHCOTE

Heathcote Community House

LONG GULLY

Long Gully Neighbourhood Centre

Greater Dandenong City

DANDENONG

Dandenong Community and Learning Centre

DANDENONG NORTH

North Dandenong Neighbourhood House

SPRINGVALE

Springvale Neighbourhood House

Greater Geelong City

CORIO

Cloverdale Community Centre

Rosewall Community Centre

HAMLYN HEIGHTS

Vines Road Community Centre

LARA

Lara Community Centre

Greater Shepparton City

MOOROOPNA

Mooroopna Education and Activity Centre

Hindmarsh Shire

NHILL

Nhill Neighbourhood House Learning Centre

Horsham Rural City

HORSHAM

Horsham Neighbourhood House

Hume City

SUNBURY

Goonawarra Neighbourhood House

Kingston City

CHELTENHAM

Cheltenham Community Centre

Latrobe City

CHURCHILL

Churchill Neighbourhood Centre

TRARALGON

Traralgon Neighbourhood Learning House

Macedon Ranges Shire

WOODEND

Woodend Neighbourhood House

Manningham City

PARK ORCHARDS

Park Orchards Learning Centre

Maribyrnong City

YARRAVILLE

Yarraville Community Centre

WEST FOOTSCRAY

West Footscray Neighbourhood House

Maroondah City

BAYSWATER NORTH

Arrabri Community House

Glen Park Community Centre

Mildura Rural

OUYEN

Ouyen Neighbourhood House

Moira Shire

YARRAWONGA

Yarrawonga Neighbourhood House

Monash City

NOTTING HILL

Notting Hill Neighbourhood House

Moorabool Shire

BACCHUS MARSH

Laurels Education and Training

Moreland City

COBURG

East Coburg Neighbourhood House

Newlands Neighbourhood House

GLENROY

Glenroy Neighbourhood Learning Centre

PASCOE VALE

Sussex Neighbourhood House

Mount Alexander Shire

CASTLEMAINE

Castlemaine Community House

Moyne Shire

PORT FAIRY

Port Fairy Community House

Murrindindi Shire

YEA

Yea Community House

Northern Grampians Shire 

ST ARNAUD

St Arnaud Neighbourhood House

South Gippsland Shire

FOSTER

Manna Gum Community House

LEONGATHA

Leongatha Community House

Surf Coast Shire

WINCHELSEA

Winchelsea Community House

Swan Hill Rural City

SWAN HILL

Swan Hill Neighbourhood House

Wellington Shire

SALE

Sale Neighbourhood House

Whitehorse City

BLACKBURN NORTH

Koonung Cottage Community House

BLACKBURN SOUTH

Avenue Neighbourhood House @ Eley

BOX HILL

Clota Cottage Neighbourhood House

BOX HILL SOUTH

Box Hill South Neighbourhood House

VERMONT SOUTH

Vermont South Learning Centre

Whittlesea City

WHITTLESEA

Whittlesea Community House

Yarriambiack Shire

HOPETOUN

Hopetoun and District Neighbourhood House

WARRACKNABEAL

Warracknabeal Neighbourhood House and Learning Centre

Published: 2nd February, 2023

Updated: 7th March, 2023

Author: Brittany Prentice

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We appreciate the ongoing support of the Victorian State Government.

 
Neighbourhood Houses Victoria acknowledges the Traditional Owners of the lands across Victoria. We pay our respects to their spirits, ancestors, elders and Aboriginal and Torres Strait Islander community members past, present and emerging.
 
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