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Sick Pay Guarantee overview

The Sick Pay Guarantee provides up to 38 hours a year of sick and carer's pay to eligible casual and contract workers in certain jobs.

It helps workers when they’re rostered on but they need to take time off because they’re sick or need to take care of a loved one. It is free to sign up, but workers must be signed up before they can start claiming sick and carer’s pay.

Victoria is the first state in Australia to have this program. It is a two-year pilot program, fully funded by the Victorian Government.

Workers can sign up and claim the Sick Pay Guarantee online, however many people in our communities either lack access to devices or internet or lack confidence and skills in using technology and may need assistance.



The program is open to casual and contract workers, including independent contractors and sole traders with no employees.

To be eligible, you must meet the following eligibility requirements:

  • Do not have access to paid annual, personal, sick or carer’s leave entitlements in any job.
  • Aged 15 years or older.
  • Physically work in Victoria.
  • Have the right to work in Australia.
  • Work an average of 7.6 hours per week or more in an eligible job.

Jobs currently included are:

  • Food, hospitality and accommodation
  • Retail, sales and supermarkets
  • Factories, manufacturing and supermarket supply chains
  • Administration, clerical and call centres
  • Cleaning and laundry
  • Beauty, fitness, tourism and outdoor recreation
  • Taxi, rideshare and delivery driving
  • Security
  • Carers, aides, health and welfare support
  • Farm, agriculture, forestry, gardening and animal care
  • Arts and creative industries

See the full list of eligible jobs.


What they need to bring

Here is a checklist you can use to make sure the community member has all the required materials.

When you come to us to sign up for the Sick Pay Guarantee, there are a few things you should bring with you:

  • ID document(s)
  • Proof of work document(s)
  • ABN of your employer (or ABN of your own business if you are self-employed)
  • Address and phone number of your employer (or address and phone number of your own business if you’re self-employed)
  • Bank details of where you want to receive payments

ID documents

Please bring two* current forms of ID from this list:

  • Medicare card
  • Australian birth certificate 
  • Australian driver licence
  • Current or recently expired Australian passport
  • ImmiCard current or less than 3 years expired
  • Foreign passport with a valid Australian visa with working rights
  • Australian citizenship certificate.

*People aged over 15 and under 18 only need to bring one ID document from the list.

*If you are not an Australian citizen or permanent resident and you only have one form of ID, please bring the one form of ID that you do have.

Proof of work documents

Casual workers – please bring one proof of work document from this list:

  • recent payslip
  • letter of offer
  • current employment contract
  • letter from your employer, or
  • statutory declaration.

Self-employed workers – please bring one proof of work document from this list:

  • invoice issued by you
  • business activity statement (BAS)
  • latest pay as you go (PAYG) summary
  • ASIC or ABR registration confirmation, or
  • statutory declaration.

You can download a copy of the checklist here

You can also find Terms and Conditions for data collection here

Financial compensation

Neighbourhood Houses who agree to participate will receive $300.00 + GST upon signing up. Please forward your invoice to [email protected] at earliest convenience once signed up to the program. 

Each Neighbourhood House will receive $10.00 + GST for each person they assist registering. Please ensure you follow the reporting procedure and invoice to receive payment.


How to report

See the video here

Registration template

Access to online data collection tool (we recommend saving the link as a favourite onto your homesreen)


Training videos and resources

For a step-by-step application process, please watch the following short videos:

  1. Creating a Service Vic account (some community members may already have a Service Vic account)
  2. Signing up to the Sick Pay Guarantee in the Service Vic portal 
  3. Adding poof of work 
  4. Adding proof of identity 
  5. Adding bank details
  6. Additional data collection 

You can find all training materials in this folder.

If you need any further assistance, please contact [email protected].


Marketing materials

You can find approved materials in the links below, including social media graphics, captions, web/email banner and website copy.

Please only use approved materials. If you need additional graphics or copy, please contact us and we can provide them for you.

Find marketing resources here

If you are approached by local media, please contact NHVic and we can help you put together a response.

Information session materials 

Are you planning on hosting a SPG information session? Fill out the form here

Find content for hosting an information session here

For direct questions, contact Alex at [email protected] 

Translated documents

You can find further translated materials at the SPG website.


Sign up

To participate in this program, please fill in this online form.