FAQs How do I raise a concern or make a complaint? Members of the public who have a complaint about a Neighbourhood House should use the organisation’s complaint process. Each Neighbourhood House is required to have one of these which may be an online or a paper based form. Members of the organisation who have a complaint about the governance should use the process outlined in the organisation’s constitution. Employees who have a complaint about their manager/committee should use the process outlined in the relevant industrial award or agreement as per their employment contract.