Resource Library  >  Emergency Management

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Emergency services in Victoria

In a life-threatening emergency call 000. People with a hearing or speech impairment should call 106 through a TTY or computer with a modem.

DFFH emergency management

The department's emergency management policies aim to build resilience and minimise the impact of emergencies on Victorians, especially people most at risk.

They have also developed a 'Preparing for emergencies: A reference guide for organisations in the Health and Community Services Sectors' for organisations across the health and community service sectors to plan for and effectively respond to external emergencies.

Visit the DFFH website to access these policies and resources.

Preparing an emergency management plan

By carefully researching and planning before an emergency happens, your organisation will be ready to act quickly and effectively.

An emergency management plan includes 3 plans to help you before, during and after an emergency:

  • The continuity plan – helps you prepare your organisation for an emergency by identifying risks, critical areas and how to best protect them.
  • The emergency action plan – helps you and your staff know what to do in an emergency situation.
  • The recovery plan – guides your business’s recovery after an emergency.

Visit the Federal Government's Business website for templates and a step-by-step guide. 

RediCommunities: community-led resilience for emergencies

The RediCommunities Guidelines and Toolkit have been developed for individuals, volunteers and community groups interested in building the resilience of their communities to natural and human-made hazards. Source: Australian Red Cross, 2019.

Communicating in Recovery

This is a best-practice guide for organisations managing information in a post-emergency environment. It is targeted and practical, can be applied to any type of emergency in any geographical area and can be used in large or small emergencies. Source: Australian Red Cross, 2010.

Professional development

  • SES Introduction to Emergency Management course
    This hands-on, two day course is delivered with a mixture of theory and practical scenario activities, with the aim of providing participants with the knowledge and skills of the emergency management roles and responsibilities of relevant Government and community agencies in Victoria. 
  • DFFH Emergency management training
    DFFH provide a number of classroom-based and online-based  training including Foundations in Emergency Management; Decision making under pressure; Strengthening Resilience; Understanding the Recovery Cycle - Psychological First Aid, to name a few.

Community education

You can enquire to host the following sessions at your neighbourhood house:

Relevant links