Resource Library > PSB Outreach resources

In this section:


The $250 Power Saving Bonus

Launched by the State Government on 1 July 2022, the $250 Power Saving Bonus (known internally as PSB3) is a financial package designed to assist energy consumers in Victoria. 

The Power Saving Bonus program provides a one-off payment of $250 for Victorian Households to ease cost-of-living pressures and encourage Victorians to compare their household energy prices and save money. The $250 Power Saving Bonus is available to all Victorians households.

To be eligible for the $250 Power Saving Bonus, Victorian households will need to:

  • Have a recent residential electricity bill
  • Be the account holder for that bill

The $250 Bonus is available from 1 July 2022 to 30 June 2023 and is limited to one payment per eligible household who visit the Victorian Energy Compare website or apply for the bonus with assistance from a communtiy outreach partner. 


About the Outreach Program

As of 1 July 2022, a formal outreach program is being performed by Neighbourhood Houses Victoria in partnership with Good Shepherd Australia New Zealand (GSANZ). The program aims to raise awareness about the $250 bonus and encourage community members to compare their household energy prices and, where possible, change to a better energy deal.

Neighbourhood Houses agreeing to participate in the outreach program are expected to:



Requirements and expectations for participating Neighbourhood Houses

  • Mandatory usage of the PSB3 Portal
    The use of the PSB3 Outreach Portal instead of the Victorian Energy Compare website is required by participating Neighbourhood Houses. To access the portal, please use this link. Can't remember your login details? No worries! Email [email protected] and we will get you sorted.

  • Communications and Awareness raising
    As part of the program, participating Neighbourhood Houses are expected to:


Who can apply for the bonus?

Before starting an application, always make sure the communitiy member is in fact eligible for the bonus

To be eligible for the $250 Power Saving Bonus, Victorian households will need to:

  • Have a recent residential electricity bill (all pages of the bill)
  • Be the account holder for that bill

The bonus is limited to one per household. If a community member attempts to apply twice, the PSB3 portal picks up on the dupilcate NMI in the system and below NMI alert shows:

If this alert shows, there are three common scenarios:

  • The community member has not previously applied for the bonus (nor anyone in their houshold).
    • In this case, the community member might have recently moved into an house where the past tenants/owners applied for the bonus. This explains why the system picks up on the same NMI being used twice. It is safe to submit an applicaion in this case, just be sure to upload a copy of the electricity bill as supporting documentation at the end of the applicaion process
  • The community member has previously applied for the bonus
    • If the applicant (or someone in their household) has already applied, do not submit a second applicaiton. If you do, it will automatically become a case and get rejected after manual investigation by the Vic Energy Compare team 
  • The community member cannot remember if an application has been made prior and/or cannot remember the outcome of a prior application
    • In this case, save time and resources by emailing [email protected] or [email protected] with the community member's full name and/or service address. The support team will get back to you with informaion about any preivous applicaion/applications within 1-2 business days. It is always better to follow up on an existing applicaion rather than submitting a new one that risks being rejected. 

Providing Energy Affordability (EA) support

As with the previous Power Saving Bonus (PSB2), providing EA support is a big focus area. Letting community members know about available concession schemes and energy grants, as well as energy providers' mandatory obligation to inform their consumers about the Best Offer deal, is expected by outreach partners.

To make it as easy as possible, we recommend printing (we know, printing is bad!) and laminating one of each of below documents and attaching these to clipboards (or have accessible on a device). This saves you time since many community members will be able to read the information themselves. Simply showcasing these to the community member is enough to tick the left-hand side box (EA information and advice) as per example image.

Note, DELWP is currently working on developing the same documents in various languages. A soon as these become available, we will post them under Suporting documentation and useful links:

If you assist a member with looking up and changing to their energy provider's Best Offer Deal, make sure to tick the right-hand side box (EA Support/Advocacy) as per example image. This is because at the end of each month, you will be able to invoice NHVic an additional $40 for applicants you assist with making the change to the Best Offer Deal. It's also great if you can pop a comment in the EA comment box. Note, if you only provide information about the Best Offer Deal, tick the right-hand side box. Again, showcasing a laminated/digital version is enough, assuming the community member can interpret the information. 


Financial compensation

Neighbourhood Houses who agree to participate will receive $400.00 + GST upon signing up. Please forward your invoice to [email protected] at earliest convenience once signed up to the program. 

Each Neighbourhood House will receive $10.00 + GST for each household they assist submitting an application through the PSB3 portal.

If the house assists with making the change to a better energy deal where possible, the Neighbourhood House is eligible to invoice $40 + $10 +GST for that submission.

Neighbourhood Houses are only eligible to invoice for submissions that have been approved by the Victorian Energy Compare team and as such are guaranteed to meet the eligibility criteria for the $250 bonus.


Tips and tricks for invoicing NHVic

Invoicing $10 for each approved PSB application 

Knowing which applications you can and cannot invoice for can be a bit tricky. So, to make things significantly easier for you, we have put together a short training video for how to access all your approved PSB applicaions and copy/paste the informaion onto an invoice at the end of each month.

As mentioned in the video, it is always good to keep a record of the PSB applications you have invoiced for. As such, we have created a user-friendly template for you to download and populate with informaion as needed. Remember, if a PSB reference in column A shows up as red, it is because the system has detected a duplication. If this happens, simply delete the claim that shows up as red since it has already been listed on a previous invoice. 

Invoicing $40 for assisting community members with making the change to the Best Offer deal

We will shortly provide more informaion about how to invoice an additional $40 for each communtiy member you assist with making the change to a better energy deal with their current energy provider. Thank you for your patience! 

When invoicing NHVic, remember to:

  • Invoice once at the end of each month
  • Only include approved ('paid') applications on your invoice 
  • Do not invoice twice for the same application
  • Include PSB reference numbers
  • Include date of submission
  • Account for GST
  • Forward all invoices to [email protected] (invoices sent by post will not be paid)
  • Structure your invoice as per example

 


Training videos and opportunities


Marketing materials

NHVic has developed some new marketing materials for PSB3. Please cease using any old marketing materials (for the PSB2) to ensure we have a consistent brand for the new iteration of the PSB program going forward.

The materials can be accessed throgh this Google Drive link.

Included in the Google Drive folder is:

  • A3 poster (publisher) which allows you to insert your own logo – for printing and displaying, or for printing out as A4 flyers
  • Social media graphics (publisher) which allows you to insert your own logo and save as PNG files
  • Generic social media graphics
  • Generic banner for use in newsletters, websites etc
  • Facebook cover image
  • Website text
  • Social media text
  • Information sheet to print out (ideal for letter box drops)

If you have any troubles with the marketing materials or questions about communicating the PSB3 to your community, please email [email protected]


Supporting documentation and useful links

PSB3 portal

Energy Affordability (EA) Support


Sign up 

To become an Outreach Provider, please fill in this online form.