PSB Outreach resources Resource Library > PSB Outreach resources In this section: The $250 Power Saving Bonus About the Outreach Program Requirements for participating Neighbourhood Houses Who can apply for the bonus? Providing Energy Affordability (EA) support Process for reassessing rejected applications Financial compensation Tips & Tricks for invoicing NHVic Training videos and opportunities Marketing materials Supporting documentation and useful links Translated documents The stories and the impact Feedback Sign up The $250 Power Saving Bonus Launched by the State Government, the $250 Power Saving Bonus (known internally as PSB) is a financial package designed to assist energy consumers in Victoria. Each round of the PSB provides a one-off payment of $250 for Victorian Households to ease cost-of-living pressures and encourage Victorians to compare their household energy prices and save money. The $250 Power Saving Bonus is available to all Victorians households. To be eligible for the $250 Power Saving Bonus, Victorian households will need to: Have a recent residential electricity bill Be the account holder for that bill The current round of the $250 Bonus is available from 1 July 2022 - 11.59pm 23 March 2023 and is limited to one payment per eligible household who visit the Victorian Energy Compare website or apply for the bonus with assistance from a communtiy outreach partner. The next round of the PSB commences on 24 March 2023 and will also be limited to one payment per eligible household. About the Outreach Program As of April 2021, a formal outreach program has being performed by Neighbourhood Houses Victoria (NHVic) in partnership with Good Shepherd Australia New Zealand (GSANZ) and the Department of Energy, Environment and Climate Action (DEECA). The program aims to raise awareness about the $250 bonus and encourage community members to compare their household energy prices and, where possible, change to a better energy deal. Neighbourhood Houses agreeing to participate in the outreach program are expected to: Raise awareness about the $250 bonus in their communities Provide community members with general energy affordability (EA) support and tips for saving costs on bills Assist community members with changing to a Best Offer deal where possible Receive warm referrals from GSANZ’s PSB-trained tele-services contact centres Requirements and expectations for participating Neighbourhood Houses Mandatory usage of the PSB3 PortalThe use of the PSB3 Outreach Portal instead of the Victorian Energy Compare website is required by participating Neighbourhood Houses. To access the portal, please use this link. Can't remember your login details? No worries! Email [email protected] and we will get you sorted. Communications and Awareness raisingAs part of the program, participating Neighbourhood Houses are expected to: Use marketing and communications templates developed and provided by NHVic Promote the $250 PSB program through existing networks and local communication channels Raise awareness about the $250 PSB program among hard-to-reach energy consumers in their community using tailored communications channels Provide additional awareness raising relating to energy affordability and how to cut costs on energy bills Who can apply for the bonus? Before starting an application, always make sure the communitiy member is in fact eligible for the bonus. To be eligible for the $250 Power Saving Bonus, Victorian households will need to: Have a recent residential electricity bill (all pages of the bill, preferred if bill is no older than one month) Be the account holder for that bill The bonus is limited to one per household per application round. If a community member attempts to apply twice during the same round, the PSB3 portal picks up on the dupilcate NMI in the system and below NMI alert shows: If this alert shows, there are three common scenarios: The community member has not previously applied for the bonus (nor anyone in their houshold). In this case, the community member might have recently moved into an house where the past tenants/owners applied for the bonus. This explains why the system picks up on the same NMI being used twice. It is safe to submit an applicaion in this case, just be sure to upload a copy of the electricity bill as supporting documentation at the end of the applicaion process The community member has previously applied for the bonus If the applicant (or someone in their household) has already applied, do not submit a second applicaiton. If you do, it will automatically become a case and get rejected after manual investigation by the Vic Energy Compare team The community member cannot remember if an application has been made prior and/or cannot remember the outcome of a prior application In this case, save time and resources by emailing [email protected] or [email protected] with the community member's full name and/or service address. The support team will get back to you with informaion about any preivous applicaion/applications within 1-2 business days. It is always better to follow up on an existing applicaion rather than submitting a new one that will get rejected. Providing Energy Affordability (EA) support Providing EA support is a big focus area. Letting community members know about available concession schemes as well as energy providers' mandatory obligation to inform their consumers about the Best Offer deal is a mandatory component of submitting a PSB3 application. To make it as easy as possible, we recommend watching this short video walking you through the Energy Affordability Support process. As mentioned in the video, we recommend printing (we know, printing is bad!) and laminating one of each of below documents and attaching these to clipboards (or have accessible on a device). This saves you time since many community members will be able to read the information themselves. Simply showcasing these to the community member is enough to tick the left-hand side box (EA information and advice) as per example image. Supporting documents (also available in various languages): Having Trouble Paying your Energy Bill? Saving Energy at Home Energy Concessions Choosing a Better Energy Plan As discusses in the video, if you assist a member with changing to their energy provider's Best Offer Deal, make sure to tick the right-hand side box (EA Support/Advocacy) as per example image. This is because at the end of each month, you will be able to invoice NHVic an additional $40 for applicants you assist with making the change to the Best Offer Deal. Note, if you only provide information about the Best Offer Deal, tick the right-hand side box. Again, showcasing a laminated/digital version is enough. You cannot invoice NHVic $40 for providing informaion/advice, this only applies to support/advocacy. Finally, you can provide Energy Affordability support as a stad-alone process. This is often the case when assisting a communtiy member who has already applied for the bonus prior but might want assistance, for example, changing to the Best Offer. In this scenario, simply follow below prompts: Want to sharpen your Energy Affordability knowlegde? Check out this express training video! Process for reassessing rejected applications The most common reasons for why an application has been unsuccessful are: The community member (or someone in their household) has already applied for the bonus The NMI has been entered incorrectly (always double check and check again!) The account name in the portal does not match the name on the bill (needs to be identical) If the claim has been rejected although the communtiy member believes they are in fact eligible, please refer to below processes: If the community member has been rejected on the basis of duplicate application but the community member nor anyone in their household has applied preivously, please check with the community member when they moved into the property. It may be the case that preivous tenents/owners applied using the same NMI. If this is the case, email [email protected] with a copy of the applicant's most recent energy bill and an ID If the NMI has been entered incorreclty, please submit a new application with the correct NMI. Also email [email protected] with a brief explanation of what happened so we can cancel the invalid application If the account name in the portal does not match the name on the bill (needs to be identical), please email [email protected] at earliest convenience with a copy of the applicant's most recent electiricty bill. In some cases, the error can be fixed up manually. However, sometimes it might be necessary to submit a new application Financial compensation Neighbourhood Houses who agree to participate will receive $400.00 + GST upon signing up. Please forward your invoice to [email protected] at earliest convenience once signed up to the program. Each Neighbourhood House will receive $10.00 + GST for each household they assist submitting an application through the PSB3 portal. If you assists with changing to the best offer deal where possible, you can invoice an additional $40 + GST for that submission. Note, NHVic will email houses who assist with changing to the best offer deal and let them know how many applications to invoice for each month. Neighbourhood Houses are only eligible to invoice for submissions that have been approved by the Victorian Energy Compare team and as such are guaranteed to meet the eligibility criteria for the $250 bonus. Tips and tricks for invoicing NHVic Invoicing $10 for each approved PSB application Knowing which applications you can and cannot invoice for can be a bit tricky. So, to make things significantly easier for you, we have put together a short training video for how to access all your approved PSB applicaions and copy/paste the informaion onto an invoice at the end of each month. As mentioned in the video, it is important to keep a record of the PSB applications you have invoiced for. As such, we have created a user-friendly template for you to download and populate with informaion as needed. Remember, if a PSB reference in column A shows up as red, it is because the system has detected a duplication. If this happens, simply delete the claim that shows up as red since it has already been listed on a previous invoice. Invoicing $40 for assisting community members with making the change to the Best Offer deal Each month, NHVic will reach out to everone who has assisted one or more community members with changing to the best offer deal. If you have assisted one or more community members with making the change, you will receive an email from NHVic with the number of $40 applications you can invoice for that month. The email will be sent to the primary contact nominated for the PSB3 progam. When invoicing NHVic, remember to: Invoice once at the end of each month Only include approved ('paid') applications on your invoice Do not invoice twice for the same application Include PSB reference numbers, milestone and date Account for GST Forward all invoices to [email protected] (invoices sent by post will not be paid) Structure your invoice as per example Training videos and opportunities Recorded videos by DEECA Submitting an application - by DEECA Providing Energy Affordability Support - express video by DEECA Recorded videos by NHVic How to invoice NHVic for all your approved PSB applications How to follow up on cases in review Training materials Power Point presentation (from DEECA's Energy Affordability sessions) Upcoming training PSB training drop-in sessions hosted by DEECA: Wednesday, 29 March 2023 at 2:30pm Monday, 3 April 2023 at 11:00am Thursday, 13 April 2023 at 2:00pm Tuesday, 18 April 2023 at 11:30am Thursday, 27 April 2023 at 1:00pm Marketing materials NHVic has developed some new marketing materials for PSB3. Please cease using any old marketing materials (for the PSB2) to ensure we have a consistent brand for the new iteration of the PSB program going forward. Check out our various marketing templates here: Chatty Cafe campaign Caravan park campaign (LGA specific) Christmas campaign (English) Christmas campaign (Translated) General PSB posters PSB summer checklist (English) PSB summer checklist (Translated) New round commencing 24 March 2023 Included in the Google Drive folder is: A3 poster (publisher) which allows you to insert your own logo – for printing and displaying, or for printing out as A4 flyers Social media graphics (publisher) which allows you to insert your own logo and save as PNG files Generic social media graphics Generic banner for use in newsletters, websites etc Facebook cover image Website text Social media text Information sheet to print out (ideal for letter box drops) You can also access a templated 'Letter to your local MP' here. We recommend approaching your Local MP and ask them to share the letter with the broader community (preferably via letterbox-drop) to inform community members about the PSB support your house/centre offers. If you have any troubles with the marketing materials or questions about communicating the PSB3 to your community, please email [email protected] Supporting documentation and useful links PSB3 portal Audio recording of Terms and Conditions (English) Terms and Conditions (various languages) Portal User Guide Frequently Asked Questions Energy Affordability (EA) Support Energy Affordability factsheet Having Trouble Paying your Energy Bill? Saving Energy at Home Energy Concessions Choosing a Better Energy Plan Additional online information about concession schemes Annual Electricity Concession Controlled Load Concession Non-Mains Energy Concession Medical Cooling Concession Life Support Concession Electricity Transfer Waiver Fee Concession Script for how to provide EA support (from DEECA) Translated documents Terms & Conditions Arabic Chinese (simplified) Chinese (traditional) Greek Italian Khmer Korean Macedonian Oromo Punjabi Somali Spanish Turkish Vietnamese Energy Affordability Arabic Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Chinese (simplified) Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Chinese (traditional) Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Greek Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Italian Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Khmer Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Korean Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Macedonian Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Oromo Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Punjabi Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Somali Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Spanish Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Turkish Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home Vietnamese Choosing a Better Energy Plan Energy Concessions Paying your Energy Bill Saving Energy at Home The stories and the impact We want to share as many stories as possible that highlight the important impact the $250 Power Saving Bonus is having on the lives of eligible Victorian households, and that highlight the benefit of neighbourhood houses in supporting access to this initiative. If you have a story you wish to share with us, DEECA, and the broader sector, please fill in this short form and, if possible, provide a photo to go with your story. Feedback Your feedback is super valuable to us and will be shared with DEECA to inform any future program changes and decisions. To leave feedback, plese complete this quick survey. The survey can be done anonymously. Sign up To become an Outreach Provider, please fill in this online form.